Billing Terms & Conditions

Sizzle and Smoke Co

At Sizzle and Smoke Co, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Billing & Payment Terms document explains how payments are processed, accepted payment methods, currency information, and security practices.

1. Accepted Payment Methods

We accept the following secure payment options at checkout:

Credit & Debit Cards:
Visa, Mastercard, American Express (Amex), Discover, UnionPay.

Digital Wallets & Express Checkout:
PayPal, Apple Pay, Google Pay, Shop Pay.

Buy Now, Pay Later:
Klarna (Pay Later / Pay in Installments), subject to Klarna’s approval and terms.

Eligibility:
Available payment methods may vary depending on your location, device, or eligibility.

All payments are processed through secure and PCI-compliant payment gateways. We reserve the right to modify or limit payment methods at any time.

2. Currency and VAT

All prices and transactions on Sizzle and Smoke Co are processed in British Pounds Sterling (GBP £).

All product prices displayed on our website include UK VAT, where applicable.

If your payment provider operates in a different currency, exchange rates or international transaction fees may apply. These charges are determined by your bank or payment provider and are outside our control.

3. Pricing

All prices displayed on our website are listed in GBP (£).

Any applicable shipping costs or additional fees will be clearly displayed at checkout before you confirm your order.

Prices may change at any time without prior notice.

4. Payment Authorization & Order Processing

Full payment must be completed at the time of purchase.

Payment is captured once your order is successfully placed.

Orders are only processed and shipped after payment authorization and verification are completed.

Once payment is successfully processed, you will receive an order confirmation email.

If payment cannot be verified or authorized, your order will not be processed.

5. Payment Security

Your security is extremely important to us.

Our website uses SSL (Secure Socket Layer) encryption to protect all transactions.

We do not store full credit or debit card details on our servers.

Payments are securely processed through PCI DSS-compliant third-party payment processors.

Sizzle and Smoke Co does not have direct access to your complete payment information.

6. Failed or Declined Payments

If your payment is declined or fails:

Verify your billing details and try again.

Use an alternative payment method.

Contact your bank or payment provider for assistance.

Orders that remain unpaid or unverified for more than 24 hours may be automatically cancelled.

7. Refunds

Approved refunds will be issued to the original payment method used during checkout.

Refunds are processed within 10 business days once approved.

The time required for the funds to appear in your account depends on your bank or payment provider.

For full details, please refer to our Return & Refund Policy.

8. Fraud Prevention & Verification

To maintain a safe and secure shopping environment:

We reserve the right to cancel, suspend, or hold orders that appear fraudulent or unauthorized.

Additional identity or payment verification may be required before order approval.

Orders suspected of fraudulent activity may be reported to the relevant authorities.

9. Third-Party Payment Providers

When using third-party services such as PayPal, Apple Pay, Google Pay, Shop Pay, or Klarna, their respective terms, privacy policies, and processing conditions also apply.

Sizzle and Smoke Co is not responsible for delays, errors, or disputes caused by third-party payment providers.

10. Policy Updates

Sizzle and Smoke Co reserves the right to update or modify these Billing & Payment Terms at any time. Any changes will take effect immediately upon publication on our website.

Contact Information

For any questions regarding billing, payments, or refunds, please contact us:

📧 Email: sales@sizzleandsmokeco.co.uk