Shipping policy

Shipping Policy – Sizzle and Smoke Co

Total Delivery Time = Processing Time + Shipping Time

All delivery timelines are based on past order data and courier estimates. These delivery times are approximate and provided for reference only.

Delivery Area

Sizzle and Smoke Co currently ships to customers within the United Kingdom.

Please note:
We do not ship to P.O. Boxes.

Order Cut-Off Time

Orders placed before 3:00 PM (London Time) on a business day (Monday–Friday) will begin processing the same day.

Orders placed after 3:00 PM, or on weekends or public holidays, will begin processing on the next business day.

Order Processing Time

Processing begins once your order is successfully placed and payment is confirmed.

Processing Time:
0–1 Business Day (Monday–Friday)

Shipping Costs

We are pleased to offer Free Shipping on all orders within the United Kingdom mainland.

Estimated delivery time may vary depending on the courier and delivery location.

Order Tracking

Once your order has been processed and dispatched, tracking information will be sent to your email within 24 hours.

If you do not receive the tracking email:

Please check your spam or junk folder

If still missing, contact us at:

📧 sales@sizzleandsmokeco.co.uk

Important Notes

Shipping timelines may be affected by:

Public holidays

Courier service delays

Weather conditions

Incorrect shipping information provided at checkout

Normal shipping operations resume after holidays.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order.

📧 sales@sizzleandsmokeco.co.uk

Once an order has been dispatched or is already in transit, we may not be able to change the delivery address.

Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing the order.

If the order has already been shipped, please refer to our Return & Refund Policy for further instructions.

Taxes

All prices displayed on our website are listed in GBP (£). Any applicable taxes will be shown during checkout where required.

Backorders

If a product becomes unavailable after you place an order:

We will notify you by email or phone.

The unavailable item may be cancelled and refunded if it cannot be fulfilled.

Unexpected Delays

While we aim to meet all estimated delivery times, unexpected delays can sometimes occur.

If your order experiences a significant delay, please contact us and we will assist you promptly.

Damaged Parcels

If your parcel arrives damaged:

If the courier is present:
Please refuse the delivery and notify us immediately.

If the parcel is delivered in your absence:
Contact us as soon as possible so we can assist with the issue.

Contact Information

Sizzle and Smoke Co
GR COMMERCE LTD (Trading as Sizzle and Smoke Co)

Address:
15 Fir Tree Drive
West Winch, King's Lynn
London, PE33 0PR
United Kingdom

📧 Email: sales@sizzleandsmokeco.co.uk
📞 Phone: 0333 880 7543