Terms of service

Terms of Service

Sizzle and Smoke Co
Last Updated: April 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Sizzle and Smoke Co, the trading name of GR Commerce Ltd, a company registered in England & Wales (Company Number: 15672606).

By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please discontinue use of our services.

1. Business Information (Transparency Requirement)

Legal Business Name: GR Commerce Ltd
Trading Name: Sizzle and Smoke Co
Company Number: 15672606

Registered Address:
15 Fir Tree Drive
West Winch, King's Lynn
London, PE33 0PR
United Kingdom

Contact Details:
📧 Email: sales@sizzleandsmokeco.co.uk
📞 Phone: 0333 880 7543

2. Eligibility

To use our website and place orders, you must:

  • Be at least 18 years old or have permission from a legal guardian
  • Provide accurate and complete personal and payment information
  • Use the website in compliance with applicable laws

3. Product Information & Availability

We make every effort to ensure that:

  • Product descriptions, pricing, and images are accurate
  • Stock availability is updated regularly

However:

  • Products may be withdrawn or modified at any time without notice
  • We do not guarantee that all items will always be available

4. Orders & Contract Formation

  • When you place an order, you are making an offer to purchase
  • Orders are accepted only after payment is successfully processed
  • We reserve the right to cancel or refuse any order due to:
    • Pricing errors
    • Stock issues
    • Suspected fraud or unauthorized activity

You will receive an order confirmation email once your order is accepted.

5. Pricing, Payments & Taxes

  • All prices are displayed in GBP (£)
  • Prices include applicable UK VAT unless otherwise stated
  • Full payment is required at checkout

We accept secure payment methods including:

  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • Digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay)
  • Buy Now, Pay Later services (e.g., Klarna, subject to approval)

All payments are processed via secure, PCI-compliant providers.

6. Shipping & Delivery

We currently ship within the United Kingdom only.

  • Processing Time: 0–1 business day (Mon–Fri)
  • Delivery Time: 1–5 business days (Mon–Fri)
  • Shipping Cost: Free (UK Mainland)

Important notes:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to couriers, weather, or public holidays
  • Orders are dispatched only after successful payment verification

Full details are available in our Shipping Policy.

7. Returns, Refunds & Exchanges

We offer a 30-day return policy from the date of delivery.

Eligibility:

  • Items must be unused and in original condition
  • Must include original packaging and proof of purchase

Refunds:

  • Issued to the original payment method
  • Processed within 10 business days after approval

Shipping Costs:

  • Non-refundable unless the return is due to our error

Return Costs:

  • Customer pays for return shipping (change of mind)
  • We cover return shipping for damaged/incorrect items

Exchanges:

Available for:

  • Damaged
  • Defective
  • Incorrect or wrong size items

All returns require prior approval and a Return Authorisation Number (RAN).

8. Order Cancellation

  • Orders may be cancelled within 24 hours of placement
  • After dispatch, cancellations are not possible

Customers must follow the return process after delivery if needed.

9. Customer Responsibilities

You agree to:

  • Provide accurate shipping and billing details
  • Ensure someone is available to receive the delivery if required
  • Inspect items upon delivery and report issues promptly

We are not responsible for delivery issues caused by incorrect information provided by the customer.

10. Intellectual Property

All website content, including:

  • Logos
  • Text
  • Images
  • Product descriptions

is the property of Sizzle and Smoke Co and is protected by copyright laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • We are not responsible for delays outside our control
  • Our total liability is limited to the amount paid for the product

Nothing in these Terms excludes your statutory rights under UK consumer law.

12. Fraud Prevention & Security

To protect our customers and business:

  • We may refuse or cancel orders suspected of fraud
  • Additional verification may be required
  • Fraudulent activity may be reported to authorities

13. Third-Party Services

We use third-party providers for:

  • Payments
  • Shipping
  • Website hosting

These providers operate under their own terms and policies. We are not responsible for their actions or delays.

14. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

  • Updates take effect immediately upon publication
  • Continued use of the website indicates acceptance

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions regarding these Terms:

Sizzle and Smoke Co
GR Commerce Ltd

📧 Email: sales@sizzleandsmokeco.co.uk
📞 Phone: 0333 880 7543