Return & Refund Policy

Sizzle and Smoke Co

By submitting a return request to Sizzle and Smoke Co, you agree to the terms outlined in this policy. These guidelines are designed to ensure transparency and a smooth return process for all customers.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

The item must be unused and in the same condition as received

The item must include all original packaging, tags, and accessories

A receipt or proof of purchase must be provided

The return request must be made within 30 days of delivery

Items returned after 30 days from the delivery date may not be eligible for a refund.

How to Start a Return

To request a return, please contact us:

📧 Email: sales@sizzleandsmokeco.co.uk
📞 Phone: 0333 880 7543

If your return request is approved, we will provide:

A Return Authorisation Number (RAN)

Instructions on how and where to return your item

Items sent back without prior return authorization will not be accepted.

Return Method

Customers should return products by post. Full return instructions will be provided once the return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Damaged

Defective

Incorrect

Contact us immediately so we can resolve the issue promptly.

Return Shipping Costs

Return shipping responsibilities depend on the reason for the return:

Customer Remorse (e.g., change of mind):

Customers are responsible for the cost of return shipping.

Incorrect or Damaged Products:

We will cover the return shipping cost.

We recommend using a trackable shipping service to ensure your return reaches us safely.

Restocking Fee

Some returns may be subject to a restocking fee, depending on the product and return condition. Customers will be informed of any applicable fees during the return approval process.

Exchanges

We offer exchanges only for items that are:

Damaged

Defective

Incorrect

Wrong size

To request an exchange, contact us at:

📧 sales@sizzleandsmokeco.co.uk
📞 0333 880 7543

In many cases, the fastest way to receive the correct item is to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

Refunds are issued to the original payment method

Refunds are processed within 10 business days

Please note that it may take additional time for your bank or credit card provider to post the refund.

Shipping costs are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.

Contact your credit card provider, as processing times may vary.

If the issue persists, please contact us.

Contact Information

Sizzle and Smoke Co
GR COMMERCE LTD (Trading as Sizzle and Smoke Co)

Address:
15 Fir Tree Drive
West Winch, King's Lynn
London, PE33 0PR
United Kingdom

📧 Email: sales@sizzleandsmokeco.co.uk
📞 Phone: 0333 880 7543