FAQs

How Quickly Can You Answer My Question?

We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.

Can I Change My Shipping Address After My Order Has Been Placed?

Once an order is placed, we aim to have your products packed and shipped within 48 hours, so it's only sometimes possible to process address change requests. If you notice an error, please email sales@sizzleandsmokeco.co.uk or call 0333 880 7543 as soon as possible with your name and order number so we can correct the address before it departs.

There's no guarantee we can make it, especially once it leaves the warehouse, but we'll do everything we can to help.

Will My Order Come In One Package?

Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.

Out Of Stock/Backordered Items?

If any of your items are out of stock, we will email you to let you know when we expect to have the items shipped out. If the things are not likely to be restocked within two weeks, we will automatically refund you for those items.

 

I Received A Damaged Item, What Do I Do?

We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. You can email us at sales@sizzleandsmokeco.co.uk or call 0333 880 7543.

How Can I Track My Order?

Once your order has been dispatched, you will receive a tracking reference. You can then use this tracking reference to track your order with the courier.

Why Isn't My Tracking Number Working? 

Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.

What Do I Do If Something Is Missing In My Order Or Is Damaged?

If any purchased items are missing or damaged, please contact us immediately to resolve the issue.

Please use the 'Contact Us' page or email us at sales@sizzleandsmokeco.co.uk.

Can I Return My Product?

We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Email us directly, and we’ll walk you through this process.

Who Bears the Shipping Cost?

We will cover defective products. However, you must pay the actual return delivery cost for any other returns (including customer remorse).

If your question hasn't been answered here, or you'd like some more information, please get in touch with us today.

Sizzle & Smoke Co

Address - 128 City Road, London, EC1V 2NX, United Kingdom

Email - sales@sizzleandsmokeco.co.uk 

Phone - 0333 880 7543