Sizzle and Smoke Co is the trading name of GR Commerce Ltd, company registered in England & Wales (company number 15672606).
FAQs
Frequently Asked Questions (FAQ)
Sizzle and Smoke Co
Below are answers to some of the most common questions about ordering, shipping, payments, and returns at Sizzle and Smoke Co.
1. Who operates Sizzle and Smoke Co?
Sizzle and Smoke Co is operated by GR COMMERCE LTD, a registered company in the United Kingdom.
Company Registration Number: 15672606
2. Where do you ship?
We currently ship to customers within the United Kingdom.
Please note that we do not ship to P.O. Boxes.
3. Do you offer free shipping?
Yes. We offer free shipping on all orders within the UK mainland.
Delivery times typically range between 1–5 business days after order processing.
4. How long does order processing take?
Orders are typically processed within 0–1 business day (Monday–Friday) after payment has been confirmed.
Orders placed after 3:00 PM (London Time) or during weekends or public holidays will begin processing on the next business day.
5. How can I track my order?
Once your order has been dispatched, you will receive tracking information by email within 24 hours.
If you do not receive tracking information, please check your spam folder or contact us.
6. What payment methods do you accept?
We accept several secure payment methods, including:
Visa
Mastercard
American Express (Amex)
Discover
UnionPay
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna (Pay Later / Installments)
All payments are processed through secure, encrypted payment gateways.
7. Is my payment information secure?
Yes. Our website uses SSL encryption to protect your personal and payment information.
Payments are processed through PCI-compliant payment providers, and we do not store your full credit card details.
8. Can I cancel my order?
Yes. You can cancel your order by contacting us within 24 hours of placing the order.
If your order has already been dispatched, please refer to our Return & Refund Policy.
9. What is your return policy?
We offer a 30-day return policy.
Items must be:
Unused
In original condition
Returned with original packaging
Accompanied by proof of purchase
To start a return, please contact our support team.
10. Who pays for return shipping?
Return shipping depends on the reason for the return:
Customer Remorse (e.g., change of mind):
The customer is responsible for return shipping costs.
Damaged, defective, or incorrect items:
We will cover the return shipping cost.
11. When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 7–10 business days.
Funds will be returned to the original payment method used for the purchase.
12. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately so we can resolve the issue as quickly as possible.